Cloud Software Features

Below you can see the key features of our cloud software that repair shops needs the most.

RMA Forms Print

Print RMA forms (Letter, A4 and A5 paper size), tickets on thermal printers, label stickers and parcel labels with your own terms and conditions for your customer to sign and accept your terms.

Repair Status Check

Give your customers the ability to create and Request a new RMA into your system before they bring the product for repair. Also the customers can check the status of the repair and the notes you write.

Inventory Management

Take the pain out of one of retail’s biggest jobs & have your inventory management on cruise control. Add, manage, import and keep stock for your products and parts available.

SMS & Email Notifications

You can send SMS Messages or Email Messages as products being repaired or serviced through each process step. Manually or Automatically as the repairs set to finish status.

Less Time, More Services

Create services in seconds, service more customers in less time, increase loyalty and get a complete overview of your repair store – all within OpenRMA Cloud.


Complete every customer's service on time, every time

Organize your repair services, set to special status, and get a complete overview of what's in your pipeline so you can fulfill your promise to your customers

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Plus all the following features to make your work a little bit easier


Attach any kind of file to your RMA Repairs for example product photos, warranty plans etc.

Custom Fields

We have many customization fields and dropdown menus to keep any custom data you need.

Custom Print Forms

We can customize the print Forms for your customers to match your current Design and Logo.

Email Templates

Add Predefined and configurable Email Messages to send to your customers any time you need it.

SMS Templates

Add Predefined and configurable SMS Messages to send to your customers any time you need it.

Barcode Labels

Print serial barcodes or parcel labels to stick on your products or shipping boxes.